For sending in merchandise, special orders, custom repair jobs, or estimate requests please submit a description of the gemstones and/or lapidary services needed. For certain requests requiring lapidary services, we might not be able to provide an estimate until we receive the merchandise. We will notify you via email typically within one business day with an estimate, or detailing the next steps. To send in merchandise ship to our office address 48 West 48th Street #201 New York, NY 10036